Fees for a Followup Evaluation

As of April 11, 2023, my payments processor, Square, charges the vendor (me) credit card transaction fees even on refunds/cancellations. Starting on April 11, 2023, cancellation for a self-scheduled appointment is subject to a return fee of (2.9% x retainer) + $0.30. On the same effective date, a cancellation of a directly-invoiced retainer fee is subject to a return fee of (3.3% x retainer) + $ 0.30.

How the Retainer is Used and Refunded

The reservation retainer fee is a retainer to be applied towards the initial costs in your case.
The hourly fee is $360/hour, and charges apply to all time spent in the case; this includes the interview, reading your records, writing the report, and all other time spent on your behalf.
After subtracting cancellation fees, the balance is 100% refundable for any reason up to ten exact 24-hour days from your appointment; for example, an appointment for a Wednesday morning @ 9 am, must be canceled by 8:59 am two previous Sundays for a full refund.
After subtracting cancellation fees, the balance is 75% refundable, and considered 25% earned, for any reason at less than exactly ten 24-hour days but more than seven exact 24-hour days from your appointment; for example, an appointment for a Wednesday morning @ 9 am, must be canceled by 8:59 am the previous Wednesday for a 75% refund.
After subtracting cancellation fees, the balance is 50% refundable, and considered 50% earned, if the appointment is canceled at less than exactly ten 24-hour days, but more than three exact 24-hour days; for example, a Wednesday morning @ 9 am appointment must be canceled by 8:59 am on Sunday of the same week for a 50% refund.
Any cancellation at less than 72 hours results in forfeiture of the fee and the retainer has been considered fully earned.
For those driving to the Denver clinic, appointments can be changed without any penalty if CDOT has declared a travel advisory affecting travel into or out of metro Denver, but we must discuss and mutually agree on this.
For those flying to Denver, if you are traveling with a checked bag please give yourself a minimum of three hours from your flight arrival to be at my office; it can take up to one hour to get to downtown Denver from the airport in traffic.
Not showing up for a weather emergency or from a canceled flight without discussing it with Dr. Kirk will result in forfeiture of the fee.
An appointment cannot be canceled and refunded for a weather emergency or a canceled flight, it must be rescheduled.
Appointments can be canceled by either calling me or emailing me; you cannot text to cancel or change an appointment.
The timestamp for the cancellation will be the date and time I have received the email or received your incoming phone call, not the time you sent it.